When people hear the words biohazard cleaning, they often imagine something cold, clinical, or purely technical.
The reality is very different — and that difference is exactly why Laura and I started this company in May last year. In fact, Why we started BioHazard Cleaning Company is a story rooted in compassion and human need.
This business wasn’t created because we saw a gap in the market. It was created because we saw people falling through the cracks. The reasons we started BioHazard Cleaning Company are deeply personal and based on the impact we wanted to have.
Who We Are
We’re Laura and Tracey — two people from very different professional backgrounds who found themselves drawn into work that is deeply human, emotionally complex, and often invisible.
We both came from corporate office-based careers and worked together in those roles for over 20 years. A stable, structured role — but one that increasingly felt disconnected from making a real difference. Over time, we realised we wanted work that meant something, even when it was difficult.
I had already been exposed to the realities many families face behind closed doors — ill health, mental health struggles, unsafe living conditions, and the overwhelming shame that often comes with them.
What we both shared was this belief:
People don’t choose to live in crisis — and they deserve dignity, not judgement.
That belief became the foundation of our company.
Our Ethos: People First, Always
From day one, our ethos has been simple:
- We never judge
- We protect dignity
- We work with compassion, not just PPE
- We treat every property as someone’s home, even when it doesn’t look like one anymore
Many of the situations we attend — hoarding, ill health, drug use, unattended deaths — are symptoms of much bigger problems. Cleaning is only one part of the solution, but it’s often the first step toward recovery, safety, or support.
We work quietly. Respectfully. And alongside professionals wherever possible. For those who wonder, Why we started BioHazard Cleaning Company has everything to do with wanting to change lives through dignity and support.
Where We See the Future
Our long-term vision is ambitious — but it’s rooted in care, not growth for growth’s sake.
We want to build teams of like-minded people in every town across Cambridgeshire and Suffolk.
People who understand that this job isn’t just physical — it’s emotional.
People who can walk into a situation without judgement and leave someone feeling heard, not shamed.
That means:
- Investing in proper training
- Supporting staff mental wellbeing
- Working closely with councils, social services, charities, and housing teams
- Becoming a trusted local presence, not just a service provider
Why We’re Starting These Blogs
These blogs aren’t marketing pieces.
They’re not here to shock or sensationalise.
We’re writing them because there’s very little honest conversation about what really happens behind closed doors — and how often people need help long before a crisis point is reached.
Each week, we plan to share:
- The types of cases we’ve worked on
- The challenges involved
- The lessons learned
- The realities professionals don’t often talk about
Always anonymised. Always respectful.
If these blogs help even one person feel less alone — or encourage someone to ask for help earlier — then they’re worth writing.
Last Week’s Work: A Snapshot
Last week perfectly reflects the variety and reality of what we do.
Two Welfare Cleans
- One hoarding property, where years of accumulation had made the home unsafe
- One ill-health related clean, where declining mobility had gradually taken away someone’s ability to manage their environment
Emergency Drug Paraphernalia Call-Out
We were called out urgently to a hotel room following drug use. Situations like this need fast, discreet, professional handling — not only for safety, but to protect staff, guests, and future occupants.
Laura on Local Radio
Laura also spent time speaking on BBC Suffolk Radio, sharing her journey from office work into this industry.
It was an honest conversation about career change, purpose, and why work like this matters more than many people realise. It has also led to an opportunity to have a reporter shadow our work and do a story based on the work we carry out. Radio Suffolk – Listen Live – BBC Sounds
Building Community Links
We also met with local charities and had the opportunity to speak directly with social workers — conversations that are vital if real, long-term support is going to happen.
These relationships matter just as much as the cleans themselves. Above all, Why we started BioHazard Cleaning Company is about serving our community with empathy.
Moving Forward
This blog is just the beginning.
Over the coming weeks, we’ll be sharing real experiences from the work we do — not to shock, but to educate, humanise, and hopefully break down some of the stigma surrounding these situations.
Thank you for reading.
And thank you for trusting us with the work that most people never see.
Tracey
Pocket Rockets East Anglia
About Us – Pocket Rockets East Anglia
